Our Commitment to Customer Satisfaction
Being the best requires a commitment to education and the highest standards of customer service. It also means listening to our clients - giving them an opportunity to voice their side of how a transaction was completed. We believe that at every closing there's an opportunity to step back and make sure we deliver on a promise to deliver the highest level of personal service to every single client. We constantly strive to assess our performance and adjust to be the best.
Following the closing of each home sale or purchase, an independent research company sends all Helen Adams Realty customers a comprehensive survey asking critical questions about the service provided by their agent. Helen Adams Realty is partnered with RealSatisfied to complete these customer satisfaction surveys and gather testimonials from our clients. We don't scrub them - positive or negative we take them as an opportunity to learn.
"Our agents asked us to search for ways to quantify the service we provide, and surveying every client after every closing was the solution. The RealSatisfied program helps us to focus on what we do better than the vast majority of our competitors, and this is the path to greatness. This allows us to measure our performance through the eyes of our customers. Measuring our service gives us tremendous power, because it gives us the knowledge of how we are doing which in turn allows us to continually improve." Jeff Adams, President, Helen Adams Realty
Helen Adams Realty has been surveying every client since 2006 without exception.